Shipping Policy

Last updated: 24 April 2026

A NOTE ON DELIVERY

We treat each order as something personal.

From our hands to yours—carefully prepared, thoughtfully sent.

PROCESSING TIME

Orders are typically processed within [1–3 business days].

During launches or high-demand periods, processing times may be slightly extended.

SHIPPING DESTINATIONS

We currently ship to:

Portugal
European Union
[Add other regions if applicable]

Shipping availability will be confirmed at checkout.

SHIPPING TIMES

Estimated delivery times:

Portugal: [1–3 business days]
Europe: [3–7 business days]
International: [5–12 business days]

Please note these are estimates and may vary.

SHIPPING COSTS

Shipping costs are calculated at checkout based on your location and selected shipping method.

ORDER TRACKING

Once your order has been dispatched, you will receive a confirmation email with tracking information.

CUSTOMS & DUTIES

For orders outside the European Union:

customs duties and import taxes may apply
these charges are the responsibility of the customer

DELIVERY DELAYS

While we aim for a smooth experience, delays may occur due to:

shipping carriers
customs processing
unforeseen circumstances

The Halo Lab is not responsible for delays outside our control.

INCORRECT ADDRESS

Please ensure your shipping details are correct.

We are not responsible for orders shipped to incorrectly provided addresses.

LOST OR STOLEN PACKAGES

If your package is marked as delivered but cannot be located, please contact the carrier first.

If you need support, we are here to help—but responsibility may depend on the carrier’s confirmation.

FINAL NOTE

We don’t rush what matters.

Every piece travels with intention—until it reaches you.

SHIPPING POLICY