SHIPPING POLICY


Last updated: 21 April 2026

A NOTE ON DELIVERY

We treat each order as something personal.

From our hands to yours—carefully prepared, thoughtfully sent.

PROCESSING TIME

Each Halo is prepared with care before it leaves our studio.

Orders are typically processed within 1–3 business days.

During collection launches, holidays, or periods of high demand, processing times may be slightly longer. If this occurs, we will do our best to keep you informed.

SHIPPING DESTINATIONS

We currently ship to:

  • Portugal

  • European Union

  • Selected international destinations

Available shipping destinations and methods are displayed at checkout.

SHIPPING TIMES

Estimated delivery times after dispatch:

  • Portugal: 1–3 business days

  • European Union: 3–7 business days

  • International: 5–12 business days

These delivery times are estimates only and are not guaranteed.

SHIPPING COSTS

Shipping costs are calculated automatically at checkout based on the destination, package weight, and selected shipping method.ORDER TRACKING

Once your order has been dispatched, you will receive a confirmation email with tracking information.

ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

CUSTOMS & DUTIES

Orders shipped outside the European Union may be subject to customs duties, import taxes, or other local charges.

These fees are determined by the destination country and are the responsibility of the customer.

DELIVERY DELAYS

While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to:

  • carrier operations

  • customs clearance

  • weather conditions

  • public holidays

  • other circumstances beyond our reasonable control

The Halo Lab is not liable for delays caused by third-party carriers or customs authorities.

INCORRECT SHIPPING INFORMATION

Please ensure that your shipping address is complete and accurate before placing your order.

The Halo Lab cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided at checkout.

LOST OR DAMAGED PARCELS

If your parcel is lost or arrives visibly damaged, please contact us as soon as possible so we can assist you in opening an investigation with the shipping carrier.

If your tracking information indicates that your parcel has been delivered but you cannot locate it, we recommend contacting the carrier directly before reaching out to us.

RISK OF LOSS

Responsibility for your order transfers to you upon successful delivery to the shipping address provided at checkout. If you have authorised the carrier to leave your parcel in a safe place or with a neighbour, The Halo Lab cannot be held responsible for loss or theft after delivery.

FINAL NOTE

Every Halo is carefully prepared, packed, and entrusted to our shipping partners with the same attention given throughout its making.

We hope it reaches you safely and becomes part of your story for years to come.