SHIPPING POLICY


Last updated: 15 SEPTEMBER 2026

A NOTE ON DELIVERY

We treat each order as something personal.

From our hands to yours—carefully prepared, thoughtfully sent.

PROCESSING TIME

Each Halo is prepared with care before it leaves our studio.

Orders are typically processed within 1–3 business days.

During collection launches, holidays, or periods of high demand, processing times may be slightly longer. If this occurs, we will do our best to keep you informed.

SHIPPING DESTINATIONS

We currently ship to:

  • Portugal

  • European Union

  • Selected international destinations

Available shipping destinations and methods are displayed at checkout.

SHIPPING TIMES

Estimated delivery times after dispatch:

  • Portugal: 1–3 business days

  • European Union: 3–7 business days

  • International: 5–12 business days

Delivery times are estimates and may vary due to carrier operations, customs clearance, weather, public holidays or other circumstances beyond our reasonable control.

SHIPPING COSTS

Shipping costs are calculated automatically at checkout according to the delivery destination, package weight and selected shipping method.

ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

CUSTOMS & DUTIES

Orders shipped outside the European Union may be subject to customs duties, import taxes or other local charges. These fees are determined by the destination country and are the responsibility of the customer.

INCORRECT SHIPPING INFORMATION

Please ensure that your delivery address is complete and accurate before placing an order.

We cannot be responsible for delays, failed deliveries or additional shipping costs resulting from incorrect or incomplete information provided at checkout. If an order is returned to us for this reason, we will contact you to arrange redelivery at your cost or a refund in accordance with applicable law.

LOST, DAMAGED OR DELAYED PARCELS

If your parcel is lost, delayed or arrives visibly damaged, please contact us as soon as possible at info@the-halo-lab.com, ideally with your order number and photographs where relevant.

We will assist you in investigating the matter with the carrier and work towards an appropriate resolution in accordance with your legal rights.

RISK OF LOSS

Responsibility for your order passes to you when you, or a person you nominate, takes physical possession of it.

Where you expressly authorise a parcel to be left in a safe place or with a neighbour, responsibility passes once it has been delivered in accordance with those instructions.

FINAL NOTE

Every Halo is carefully prepared, packed, and entrusted to our shipping partners with the same attention given throughout its making.

We hope it reaches you safely and becomes part of your story for years to come.