TERMS & CONDITIONS
Last updated: 15 September 2026
1. INTRODUCTION
Welcome to The Halo Lab.
These Terms & Conditions govern your use of https://www.the-halo-lab.com (the “Service”) and the purchase of products through our website.
By accessing or purchasing from our Service, you agree to these Terms.
2. WHO WE ARE
The Halo Lab is an independent business operated by Carla Yanina, NIF 303946318 and established in Lisbon, Portugal.
Contact: info@the-halo-lab.com
3. PRODUCTS
Each Halo is individually made and finished by hand. We aim to present every product as accurately as possible; however, slight variations in colour, texture, shape or finish may occur as a result of natural materials, handcrafted processes and differences in screen display.
Such variations form part of the character of a handcrafted piece and are not defects. This does not affect your legal rights if a product is faulty or does not conform to its description.
4. ORDERS
By placing an order, you confirm that the information you provide is accurate and that you are legally capable of entering into a binding contract.
After placing an order, you will receive an acknowledgement by email. Acceptance occurs when we send you an order-confirmation email.
We may refuse or cancel an order before dispatch where a product is unavailable, there is an obvious error in price or description, or fraud or unauthorised activity is suspected. If payment has already been taken, we will issue a full refund.
5. PRICES & PAYMENTS
All prices are shown in EUR (€).
The Halo Lab operates under Portugal’s VAT-exemption regime pursuant to Article 53 of the Portuguese VAT Code. VAT is therefore not charged.
Available payment methods are displayed securely at checkout. We do not store your full payment-card details.
6. SHIPPING
We ship to the destinations shown at checkout. Estimated delivery times and shipping costs are provided in our Shipping Policy and at checkout before you place your order.
Delivery times are estimates and may be affected by carrier operations, customs processes, weather, public holidays or other circumstances beyond our reasonable control.
For orders shipped outside the European Union, customs duties, import taxes and any other local charges are the responsibility of the customer.
7. RIGHT OF WITHDRAWAL, RETURNS & EXCHANGES
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, subject to the conditions and exceptions set out in applicable law.
Full instructions on returns, refunds, exchanges, bespoke and personalised items are provided in our Returns & Exchange Policy.
Nothing in these Terms or our Returns & Exchange Policy limits your statutory consumer rights.
8. DEFECTS & ISSUES
If your item arrives damaged, defective or does not conform to its description, please contact us as soon as reasonably possible at info@the-halo-lab.com, ideally with photographs and your order number.
Each Halo is individually handcrafted. Natural variations in colour, texture, shape and finish may occur, and some designs intentionally feature raw edges, distressed details or subtle irregularities. Where shown or described on the relevant product page, these characteristics are part of the intended design and are not considered defects.
We will assess every concern carefully and provide an appropriate solution in accordance with your legal rights.
9. INTELLECTUAL PROPERTY
All content on the Website—including text, imagery, branding, logos and design—is the property of The Halo Lab or its licensors. It may not be copied, reproduced, distributed or used without prior written permission.
11. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including your statutory rights as a consumer.
To the fullest extent permitted by law, The Halo Lab is not liable for indirect or consequential loss, loss of profit or opportunity, or delays and interruptions beyond our reasonable control
12. PRIVACY
Your personal data is handled in accordance with our Privacy Policy and Cookie Policy.
13. COMPLAINTS
If you have a complaint, please contact us first at info@the-halo-lab.com.
You may also submit a complaint through Portugal’s Livro de Reclamações Electrónico.
14. CHANGES TO THESE TERMS
We may update these Terms from time to time. The current version will always be available on this page, with its updated date.
15. GOVERNING LAW
These Terms are governed by the laws of Portugal.
Any disputes shall be subject to the jurisdiction of the Portuguese courts.
16. CONTACT
For any questions:
Crafted with intention.
Held with responsibility.