TERMS & CONDITIONS
Last updated: 24 April 2026
1. INTRODUCTION
Welcome to The Halo Lab.
These Terms & Conditions govern your use of https://www.the-halo-lab.com (the “Service”) and the purchase of products through our website.
By accessing or purchasing from our Service, you agree to these Terms.
2. WHO WE ARE
The Halo Lab is operated by CARLA YANINA, BASED IN LISBON, PORTUGAL. WITH VAT NUMBER 303946318.
Contact: info@the-halo-lab.com
3. PRODUCTS
Each piece is created with care and intention.
We aim to present our products as accurately as possible. However, slight variations in color, texture, or finish may occur due to:
natural materials
handcrafted processes
screen display differences
These variations are not considered defects.
4. ORDERS
By placing an order, you confirm that:
all information provided is accurate
you are legally capable of entering into a binding contract
We reserve the right to refuse or cancel an order if:
the product is unavailable
there is an error in pricing or description
fraud or unauthorized activity is suspected
5. PRICES & PAYMENTS
All prices are listed in EUR (€) and include VAT where applicable.
We accept secure payments via trusted third-party providers (e.g. Stripe, PayPal).
We do not store your payment details.
6. SHIPPING
We ship to selected regions as indicated at checkout.
Delivery times are estimates and may vary due to external factors.
Once your order is dispatched, you will receive a confirmation.
The Halo Lab is not responsible for delays caused by:
carriers
customs processes
unforeseen external events
7. RETURNS & RIGHT OF WITHDRAWAL
If you are based in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with EU consumer law.
To be eligible for a return:
the item must be unused
in original condition
with all original tags attached
To initiate a return, contact:
info@the-halo-lab.com
Return shipping costs are the responsibility of the customer unless the item is defective.
8. EXCHANGES
Exchanges are subject to product availability.
Items must meet the same conditions as returns.
9. DEFECTS & ISSUES
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos.
We will assess the situation and provide an appropriate solution.
10. INTELLECTUAL PROPERTY
All content on this website—including text, images, branding, and design—is the property of The Halo Lab.
It may not be used, reproduced, or distributed without prior written consent.
11. LIMITATION OF LIABILITY
To the fullest extent permitted by law, The Halo Lab shall not be liable for:
indirect or consequential damages
loss of profit or opportunity
delays or interruptions beyond our control
Nothing in these Terms limits your statutory rights as a consumer.
12. PRIVACY
Your personal data is handled in accordance with our Privacy Policy.
13. CHANGES TO THESE TERMS
We may update these Terms from time to time.
The latest version will always be available on this page.
14. GOVERNING LAW
These Terms are governed by the laws of Portugal.
Any disputes shall be subject to the jurisdiction of the Portuguese courts.
15. CONTACT
For any questions:
Crafted with intention.
Held with responsibility.